Purpose

The Administrative Professional Certificate is designed to prepare students for advanced administrative positions. Students will learn advanced skills in Microsoft Office (including Word, Outlook, Excel, PowerPoint, and Access), business communications and data management. Students will also become proficient at keyboarding and at creating, revising, formatting and processing a wide range of business documents. In addition, they will be introduced to computerized accounting and given the skills to handle office finances. These skills, as well as training in time management and social media use, plus practice with a variety of communication skills, will equip graduates for administrative assistant work.

Duration

The program is eight months in length.  Students must complete this program within three years.

Learning Outcomes

Upon successful completion of this program, graduates will be able to:

1. Use correct keyboarding technique to a minimum speed of 40 gwpm on a five-minute test with a maximum of five errors

2. Use advanced features of Microsoft Outlook, Word, and basic features of Excel, and integrate Microsoft Office applications

3. Prepare a wide variety of business documents that meet the comprehensive demands of today's office and utilize writing plans to communicate effectively when writing routine, persuasive and negative news documents

4. Professionally greet visitors by phone and in person, and take messages

5. Use common office equipment

6. Communicate effectively in the workplace, and demonstrate respectful and ethical workplace behaviour

7. Create job search documents and participate appropriately in job interviews

8. Use social media for business purposes

9. Take effective minutes at meetings, and transcribe audio recorded dictated material

10. Describe how office finances are handled, including by computerized accounting

11. Demonstrate time-management and project-management skills

12. Practice problem-solving strategies, conflict resolution techniques, and feedback delivery

Admission Requirements

Grade 12 graduation or equivalent

English 12 with a minimum 'C-' grade, or Communications 12 with a minimum 'B' grade, or English Language Proficiency at English 12 with a pass

Program Requirements

Plan of Study Grid

Term One		Credits
OADM 1103	Outlook	1
OADM 1104	Word 1	2.5
OADM 1201	Word 2	2.5
OADM 1102	Keyboarding 1	3
OADM 1105	Business Writing 1	2.5
OADM 1106	Excel	2.5
OADM 1108	Business Writing 2	2.5
OADM 1107	Office Skills 1	2.5
	Credits	19
Term Two
OADM 1202	Keyboarding 2	2.5
OADM 1203	Business Writing 3	2.5
OADM 1204	Office Finance	2.5
OADM 1205	Social Media and Technology	1.5
OADM 1208	Office Skills 2	2
OADM 1207	Access	1.5
OADM 1109	Job Search	2.5
OADM 1206	Practicum Preparation	1
OADM 1209	Admin Professional Practicum	3
	Credits	19
	Total Credits	38

Evaluation of Student Learning

An evaluation of the learning progress of each student is prepared by the instructor(s). Evaluation is a combination of an assessment of practical assignments, theory, participation, and/or practical examinations.

Students must pass all courses and achieve a cumulative GPA of at least 2.0 in Term 1 in order to progress to Term 2. Students must pass all courses and achieve a cumulative GPA of at least 2.0 to graduate.

Prior Learning Assessment and Recognition (PLAR)

Transcript of Achievement